Shipping policy

SHIPPING AND DELIVERY POLICY

1. SCOPE

This policy covers how orders placed through www.kaystylistllc.com, operated by KayStylist LLC, are delivered. It should be read together with our Refund Policy, which governs final sale terms, damaged or incorrect items, and risk of loss.

2. DIGITAL PRODUCTS

Most products in this store are digital. Nothing physical ships for a digital order.

Access is delivered by email immediately after checkout, in a separate message from your order confirmation, to the email address entered at checkout. Entering that address correctly is your responsibility.

If your access email has not arrived within 1 hour, check your promotions tab, check your junk or spam folder, and search your mailbox for "KayStylist". If it is still not there, email support@kaystylistllc.com with your order number and we will send your access directly.

Digital access does not expire.

3. PHYSICAL PRODUCTS: PROCESSING

Physical orders are processed within 2 to 3 business days. Business days are Monday to Friday and exclude weekends and public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Processing time is separate from transit time. Total delivery time is processing time plus transit time.

We may hold an order for verification where the billing and shipping details do not match, where an order is flagged as high risk, or where we need to confirm details with you. Holds of this kind extend processing time and are not grounds for cancellation or refund.

You receive a tracking number by email once your order ships. Tracking can take 24 to 48 hours to begin updating with the carrier.

4. PHYSICAL PRODUCTS: TRANSIT TIMES

Domestic orders typically arrive 3 to 7 business days after processing. International orders vary widely by destination and by customs handling.

All transit times are estimates provided by the carrier. They are not guarantees. We do not guarantee delivery by any specific date, and we do not offer guaranteed or date-certain delivery.

5. SHIPPING RATES

Shipping rates are calculated at checkout based on destination and the method you select. Rates shown at checkout are final for that order.

Shipping charges are not refundable.

6. ADDRESS ACCURACY

We ship to the address supplied at checkout, exactly as entered. Entering a complete, current and correct address is your responsibility, including apartment, unit and suite numbers.

Address changes can only be made before your order is fulfilled. Email support@kaystylistllc.com immediately with your order number. Once your order has been picked, packed or labelled, the address cannot be changed.

Orders returned to us because of an incomplete or incorrect address supplied by you are not refunded. Reshipment is available at your cost.

7. RISK OF LOSS PASSES TO YOU AT HANDOVER

Title to, and all risk of loss or damage in, physical products passes to you at the moment the carrier accepts the package from us.

Once a package has been accepted by the carrier it is outside our control. Without limitation, we are not responsible for, and do not refund, replace or credit:

- carrier delay of any kind, including delay caused by weather, volume, strikes, mechanical failure, or any event outside the carrier's control
- packages lost, damaged or destroyed in transit
- packages marked delivered by the carrier but reported by you as not received
- packages stolen after delivery
- packages delivered to an incorrect, incomplete, outdated or undeliverable address supplied by you
- packages left by the carrier at a mailroom, front desk, neighbour, locker, porch or other safe place at the carrier's discretion
- packages refused by you, returned to sender, or left unclaimed
- packages delayed, opened, inspected, taxed, seized or destroyed by customs or any government authority
- delivery to an address where no one is available to receive the package

The carrier's tracking record is the authoritative record of delivery. A tracking status of delivered constitutes delivery.

8. LOST, STOLEN OR DAMAGED IN TRANSIT

Where a package is lost, stolen or damaged in transit, the claim is against the carrier, not against us. You may file that claim directly with the carrier and we will supply the shipping documentation you need. We do not file carrier claims on your behalf and we do not reship or refund in place of a carrier claim.

Where shipping protection or insurance is offered at checkout and you decline it, you accept the risk of loss in transit.

For a package that arrives damaged or is the wrong item, see section 7 of our Refund Policy. Those claims require photographs within 48 hours of recorded delivery and the remedy is replacement or store credit, not a cash refund.

9. CUSTOMS, DUTIES AND INTERNATIONAL ORDERS

International customers are the importer of record and are solely responsible for all customs duties, import taxes, VAT, brokerage and handling fees charged by the destination country. These are not included in your order total and are not collected by us.

We declare the full value of all shipments. We do not mark packages as gifts, understate declared value, or alter customs documentation for any reason.

If you refuse to pay customs charges, or the package is seized, returned or destroyed by customs, no refund, replacement or credit is provided.

Some destinations are not serviceable. If we cannot ship to your country we will contact you and refund that order before fulfilment.

10. SPLIT AND MIXED ORDERS

If your order contains both digital and physical items, your digital access is delivered immediately and does not wait on the physical shipment.

Where an order ships in more than one package, you receive tracking for each package. A partial delivery is not a failed delivery.

11. PO BOXES AND FORWARDING SERVICES

We may be unable to ship to PO boxes, APO or FPO addresses, or parcel forwarding services depending on the carrier and method selected. Where you ship to a freight forwarder or reshipping service, risk of loss passes to you on delivery to that forwarder and we are not responsible for the package after that point.

12. CONTACT

Shipping and delivery enquiries:
support@kaystylistllc.com

Include your order number and tracking number. We reply within 1 to 2 business days, Monday to Friday.