Refund policy

REFUND, RETURNS AND DISPUTE POLICY

1. SCOPE AND AGREEMENT

This policy applies to every order placed through www.kaystylistllc.com, operated by KayStylist LLC, a Georgia limited liability company. Digital products sold through this store are supplied by The Beauty Biz LLC, a Wyoming limited liability company. "We", "us" and "our" mean whichever of those entities supplied the product you bought, and this policy applies identically to both. By completing checkout you confirm that you have read, understood and agreed to this policy, and that it forms part of the agreement between you and us regarding refunds, returns, cancellations, delivery risk and payment disputes.

If you do not agree with this policy, do not complete your purchase.

2. DEFINITIONS

"Digital product" means any non-tangible item delivered electronically, including courses, video tutorials, masterclass replays, webinar replays, ebooks, guides, templates, workbooks, vendor lists and supplier contact information.

"Physical product" means any tangible item shipped to you, including hair and hair-related goods.

"Access" means the ability to view, stream, download or otherwise open a digital product, whether or not you actually do so.

"Order" means a completed, paid transaction.

3. DIGITAL PRODUCTS ARE FINAL SALE

All digital product sales are final. We do not offer refunds, returns, exchanges, credits, partial refunds or cancellations on digital products for any reason.

Digital products are delivered immediately on payment and cannot be returned, recalled, unsent or un-viewed. The sale is complete and non-reversible at the moment of delivery.

Without limitation, we do not issue refunds because:

- you changed your mind
- you purchased by mistake, or purchased the wrong product
- you purchased more than one product and decided you only wanted one
- you have not watched, opened or downloaded the material
- you expected different content, a different format, a different length or a different teaching style
- you already knew some or all of the information
- you found similar information elsewhere, or found it cheaper elsewhere
- you no longer need the material
- you did not have time to use it
- you were unable to implement it
- you implemented it and did not achieve the result you wanted
- you did not read the product description, the inclusions, or this policy before buying
- your device, browser, internet connection or email provider caused you difficulty
- you are dissatisfied with the performance of your own business

4. DIGITAL DELIVERY AND ACCESS ISSUES

Access is delivered by email immediately after checkout, in a separate message from your order confirmation, to the email address you enter at checkout. Entering that address correctly is your responsibility.

If your access email has not arrived within 1 hour, check your promotions tab, check your junk or spam folder, and search your mailbox for "KayStylist" before contacting us.

If you still cannot access a digital product you have paid for, email support@kaystylistllc.com with your order number and the email address used at checkout. We will restore or resend your access.

Access problems are resolved by restoring access. They are not grounds for a refund. Being unable to locate, open or use a delivered product is not a failure of delivery on our part.

If you entered an incorrect email address at checkout, email us from the correct address, state the address you entered by mistake, and include your order number. We will transfer your access at no charge.

5. DUPLICATE AND ERRONEOUS CHARGES

If you were genuinely charged twice for the identical product as a result of a payment or system error, email us within 7 days with both order numbers. We will verify and refund the duplicate charge.

A duplicate charge means two identical charges for one intended purchase. It does not mean you deliberately bought the same product twice, bought a product and later bought a bundle containing it, or bought at one price and later saw that product discounted.

6. PHYSICAL PRODUCTS ARE FINAL SALE

All physical product sales are final. We do not accept returns, exchanges or refunds on physical products for any reason.

Hair and hair-related products are personal care items. Once they leave our possession they cannot be verified as unused, cannot be resanitised, and cannot be resold. For health and hygiene reasons they cannot be accepted back under any circumstances.

Reading the full product description before you order is your responsibility, including texture, length, colour, density, origin, quantity and any stated variation. Natural hair varies in colour, texture, wave pattern, lustre and weight between units and between batches. Variation of that kind is an inherent characteristic of the product and is not a defect.

Without limitation, we do not accept returns or issue refunds because:

- you changed your mind
- you ordered the wrong length, colour, texture, density or quantity
- the texture, colour, lustre or wave pattern is not what you pictured
- the hair differs in shade or feel from another unit or another batch
- you did not like the product after opening, handling, installing or wearing it
- the hair has been worn, washed, wet, combed, brushed, cut, trimmed, plucked, bleached, dyed, toned, heat styled, installed or altered in any way
- the hair shed, tangled, matted or wore after use, styling, heat or chemical processing
- you or your stylist processed, coloured or cut the hair and were unhappy with the result
- you found the product cheaper elsewhere
- delivery took longer than you expected
- you no longer need the product
- you purchased during a sale or with a discount code

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Final sale does not mean we ignore a genuine fulfilment error on our part. If a physical order arrives damaged in transit, defective, or is not the item you ordered, we will put it right.

To make a claim you must:

(a) email support@kaystylistllc.com within 48 hours of the delivery time recorded by the carrier
(b) include your order number
(c) include clear photographs of the item as received, the outer packaging, and the shipping label
(d) leave the item unused, unopened where applicable, and unaltered

Where we confirm the claim we will provide a replacement of the same item, or where that item is unavailable, a store credit of equal value. Replacement or store credit is our sole remedy for these claims and is provided at our discretion. Cash refunds are not provided.

A claim is not eligible if:

- it is made more than 48 hours after recorded delivery
- the required photographs are not provided
- the item has been worn, washed, cut, coloured, bleached, heat styled, installed or otherwise altered
- the issue is natural variation in colour, texture, lustre or wave pattern as described in section 6
- the issue is shedding, tangling or wear resulting from use, styling, heat, chemical processing or improper care
- the damage occurred after delivery

8. SHIPPING, DELIVERY AND RISK OF LOSS

Title to, and all risk of loss or damage in, physical products passes to you at the moment the carrier accepts the package from us.

Once a package has been accepted by the carrier it is outside our control and we are not responsible for it. Without limitation, we do not refund, replace or credit an order in any of the following circumstances:

- carrier delay, including delay caused by weather, volume, strikes, mechanical failure, or any event outside the carrier's control
- packages lost, damaged or destroyed in transit
- packages marked delivered by the carrier but reported by you as not received
- packages stolen after delivery
- packages delivered to an incorrect, incomplete, outdated or undeliverable address supplied by you at checkout
- packages left by the carrier at a mailroom, front desk, neighbour, locker, porch or other safe place at the carrier's discretion
- packages refused by you, returned to sender, or left unclaimed
- packages delayed, opened, inspected, taxed, seized or destroyed by customs or any government authority
- delivery to an address where no one is available to receive the package

The carrier's tracking record is the authoritative record of delivery. A tracking status of delivered constitutes delivery for the purposes of this policy.

Where a package is lost or damaged in transit you may file a claim directly with the carrier, and we will supply the shipping documentation you need to do so. We do not file carrier claims on your behalf.

Entering a complete and correct shipping address is your responsibility. We ship to the address supplied at checkout exactly as entered. Address changes can only be made before your order is fulfilled and must be requested by email with your order number. Once fulfilment has begun the address cannot be changed. Orders returned to us because of an address error on your part are not refunded, and reshipment is at your cost.

Where shipping protection or insurance is offered at checkout and you decline it, you accept the risk of loss in transit.

9. CUSTOMS, DUTIES AND INTERNATIONAL ORDERS

International customers are the importer of record and are solely responsible for all customs duties, import taxes, VAT, brokerage and handling fees charged by the destination country. These amounts are not included in your order total and are not collected by us.

We do not mark packages as gifts, understate declared value, or alter customs documentation.

If you refuse to pay customs charges, or the package is seized, returned or destroyed by customs, no refund, replacement or credit is provided.

10. CANCELLATIONS AND ORDER CHANGES

Digital orders cannot be cancelled once payment is complete, because delivery is immediate.

Physical orders may be cancelled only before fulfilment has begun. Email support@kaystylistllc.com immediately with your order number. Once your order has been picked, packed or labelled it cannot be cancelled.

Bundles are sold as a single item. A bundle cannot be partially cancelled, partially returned or partially refunded, and the final sale terms apply to the bundle as a whole.

11. PRICING, PROMOTIONS AND DISCOUNT CODES

All prices are in US dollars. Prices, product contents and promotions may change at any time without notice.

Discount codes must be entered at checkout. We do not apply codes retroactively, adjust completed orders to a later or earlier promotional price, or refund the difference if a product is later discounted.

Promotional, bundle and sale pricing does not change the final sale nature of any purchase.

12. CHARGEBACKS AND PAYMENT DISPUTES

Contact us before filing a dispute. Most issues are resolved by email within 1 to 2 business days.

If you file a chargeback or payment dispute we will respond with full evidence, which may include your order record, your checkout timestamp and IP address, the delivery record for your digital access, access and viewing logs, carrier tracking and delivery confirmation, the product description as displayed at the time of purchase, your acceptance of this policy at checkout, and all correspondence with you.

Filing a chargeback on a digital product you have accessed, or on a physical product recorded as delivered, is a breach of this policy and of our Terms of Service.

Where a chargeback is filed in breach of this policy we may, in addition to defending the dispute: revoke your access to every digital product you have purchased, cancel any pending orders, refuse future orders, and pursue recovery of the disputed amount together with any fees charged to us and any costs of collection.

We do not both issue a refund and defend a chargeback on the same order. If a resolution has been agreed with us, do not also file a dispute.

13. YOUR STATUTORY RIGHTS

Nothing in this policy removes or limits any right you have under consumer protection law that applies to you and that cannot be excluded by agreement. If any provision of this policy is found unenforceable in your jurisdiction, that provision applies to the maximum extent permitted and the remainder of this policy continues in force.

14. CHANGES TO THIS POLICY

We may update this policy at any time. The version published on this page when you place your order is the version that governs your order.

15. CONTACT

All refund, return, delivery and dispute enquiries:
support@kaystylistllc.com

Include your order number and the email address used at checkout. We reply within 1 to 2 business days, Monday to Friday.