Customer Service

How to reach us

Email support@kaystylistllc.com. We answer Monday through Friday and reply within 1 to 2 business days. Include your order number and the email address you used at checkout so we can find you fast.

I can't find my product

Your access is delivered by email immediately after checkout, and it comes from a separate email than your order confirmation. Check your inbox, then check your promotions tab and your spam folder. Search your email for KayStylist.

If it still isn't there, email us with your order number and we will send your access directly.

I used the wrong email at checkout

Email us from the address you want your access sent to, tell us which address you used by mistake, and include your order number. We will move it over.

Refunds and returns

Everything in this store is final sale. Digital products can't be returned because your access is delivered immediately. Physical hair products can't be returned or exchanged either, for health and hygiene reasons.

If a physical order arrives damaged or it's the wrong item, email support@kaystylistllc.com within 48 hours of delivery with your order number and photos of the item, the packaging and the shipping label. We'll send a replacement. Full details are in our Refund Policy.

Physical orders and tracking

Physical orders are processed within 2 to 3 business days. You get a tracking number by email when your order ships. Once the carrier has your package, delivery is in their hands and the carrier's tracking record is the record of delivery. Full details are in our Shipping and Delivery policy.

What we can't help with

Kayla no longer takes clients and does not offer 1:1 appointments, installs, or coaching calls. Everything she teaches now lives in the courses in this store.